/* Rise Cremation — floating FAQ chatbot + contact fallback widget.
   Loaded standalone on both index.html (body.home-page) and customer-dashboard.html
   (body.customer-page). Every color uses a var(--rc-*, <fallback>) so this still renders
   correctly even if ever loaded somewhere those custom properties aren't declared. */

#rc-support-fab {
    position: fixed;
    bottom: 24px;
    right: 24px;
    width: 56px;
    height: 56px;
    border-radius: 50%;
    background: var(--rc-green, #3D5A1E);
    color: #fff;
    border: none;
    box-shadow: 0 6px 20px rgba(35, 35, 32, 0.25);
    cursor: pointer;
    z-index: 9000;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.2s ease, transform 0.2s ease;
}
#rc-support-fab:hover { background: var(--rc-green-mid, #4E7228); transform: translateY(-2px); }

.rc-support-panel {
    position: fixed;
    bottom: 96px;
    right: 24px;
    width: 360px;
    max-height: 70vh;
    background: var(--rc-card, #FFFFFF);
    border: 1px solid var(--rc-border, #E3DFD6);
    border-radius: 16px;
    box-shadow: 0 12px 40px rgba(35, 35, 32, 0.25);
    z-index: 9000;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    font-family: 'DM Sans', 'Inter', sans-serif;
    color: var(--rc-dark, #232320);
    opacity: 0;
    transform: translateY(16px);
    pointer-events: none;
    transition: opacity 0.18s ease, transform 0.18s ease;
}
.rc-support-panel.rc-open {
    opacity: 1;
    transform: translateY(0);
    pointer-events: auto;
}

.rc-support-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 14px 16px;
    border-bottom: 1px solid var(--rc-border, #E3DFD6);
    background: var(--rc-green-pale, #EDF2E4);
    flex-shrink: 0;
}
.rc-support-header h3 {
    margin: 0;
    font-family: 'Fraunces', serif;
    font-weight: 500;
    font-size: 1.05rem;
    color: var(--rc-dark, #232320);
}
.rc-support-close {
    background: none;
    border: none;
    cursor: pointer;
    font-size: 1.4rem;
    line-height: 1;
    color: var(--rc-muted, #8C8A80);
    padding: 0 0 0 8px;
}
.rc-support-close:hover { color: var(--rc-dark, #232320); }

.rc-support-tabs {
    display: flex;
    border-bottom: 1px solid var(--rc-border, #E3DFD6);
    flex-shrink: 0;
}
.rc-support-tab {
    flex: 1;
    background: none;
    border: none;
    cursor: pointer;
    padding: 10px 8px;
    font-family: 'DM Sans', sans-serif;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--rc-muted, #8C8A80);
    border-bottom: 2px solid transparent;
}
.rc-support-tab.rc-active {
    color: var(--rc-green, #3D5A1E);
    border-bottom-color: var(--rc-green, #3D5A1E);
}

.rc-support-view { display: none; flex: 1; min-height: 0; flex-direction: column; }
.rc-support-view.rc-active { display: flex; }

.rc-support-body {
    flex: 1;
    overflow-y: auto;
    padding: 14px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}
.rc-support-body p:first-child:last-child { color: var(--rc-mid, #55554E); font-size: 0.9rem; }

.rc-chat-msg {
    max-width: 85%;
    padding: 8px 12px;
    border-radius: 12px;
    font-size: 0.88rem;
    line-height: 1.45;
}
.rc-chat-msg p { margin: 0; }
.rc-chat-msg a { color: inherit; text-decoration: underline; }
.rc-chat-msg.rc-user {
    align-self: flex-end;
    background: var(--rc-green-pale, #EDF2E4);
    color: var(--rc-dark, #232320);
}
.rc-chat-msg.rc-bot {
    align-self: flex-start;
    background: #F1F0EA;
    color: var(--rc-dark, #232320);
}
.rc-link-btn {
    background: none;
    border: none;
    padding: 0;
    color: var(--rc-green, #3D5A1E);
    font-weight: 600;
    text-decoration: underline;
    cursor: pointer;
    font-size: inherit;
    font-family: inherit;
}

.rc-support-query-form {
    display: flex;
    gap: 6px;
    padding: 10px;
    border-top: 1px solid var(--rc-border, #E3DFD6);
    flex-shrink: 0;
}
.rc-support-query-form input {
    flex: 1;
    border: 1px solid var(--rc-border, #E3DFD6);
    border-radius: 20px;
    padding: 8px 14px;
    font-family: 'DM Sans', sans-serif;
    font-size: 0.88rem;
    outline: none;
}
.rc-support-query-form input:focus { border-color: var(--rc-green, #3D5A1E); }
.rc-support-query-form button {
    background: var(--rc-green, #3D5A1E);
    color: #fff;
    border: none;
    border-radius: 20px;
    padding: 0 16px;
    cursor: pointer;
    font-family: 'DM Sans', sans-serif;
    font-weight: 600;
    font-size: 0.85rem;
}
.rc-support-query-form button:hover { background: var(--rc-green-mid, #4E7228); }

.rc-support-contact-form {
    padding: 14px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    overflow-y: auto;
}
.rc-support-contact-form label {
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--rc-dark, #232320);
    display: block;
    margin-bottom: 3px;
}
.rc-support-contact-form input,
.rc-support-contact-form textarea {
    width: 100%;
    border: 1px solid var(--rc-border, #E3DFD6);
    border-radius: 8px;
    padding: 8px 10px;
    font-family: 'DM Sans', sans-serif;
    font-size: 0.88rem;
    box-sizing: border-box;
    outline: none;
}
.rc-support-contact-form input:focus,
.rc-support-contact-form textarea:focus { border-color: var(--rc-green, #3D5A1E); }
.rc-support-contact-form textarea { resize: vertical; min-height: 70px; }
.rc-support-contact-form button[type="submit"] {
    background: var(--rc-green, #3D5A1E);
    color: #fff;
    border: none;
    border-radius: 8px;
    padding: 10px;
    cursor: pointer;
    font-family: 'DM Sans', sans-serif;
    font-weight: 600;
    font-size: 0.9rem;
}
.rc-support-contact-form button[type="submit"]:hover { background: var(--rc-green-mid, #4E7228); }
.rc-support-contact-form button[type="submit"]:disabled { opacity: 0.6; cursor: default; }

.rc-support-fallback,
.rc-support-success {
    padding: 14px;
    font-size: 0.88rem;
    color: var(--rc-mid, #55554E);
    line-height: 1.5;
}
.rc-support-copy-row {
    display: flex;
    align-items: center;
    gap: 8px;
    background: var(--rc-bg, #F7F5F0);
    border: 1px solid var(--rc-border, #E3DFD6);
    border-radius: 8px;
    padding: 8px 10px;
    margin-top: 10px;
}
.rc-support-copy-row span { flex: 1; font-weight: 600; color: var(--rc-dark, #232320); font-size: 0.85rem; }
.rc-support-copy-row button {
    background: var(--rc-green, #3D5A1E);
    color: #fff;
    border: none;
    border-radius: 6px;
    padding: 5px 12px;
    cursor: pointer;
    font-family: 'DM Sans', sans-serif;
    font-size: 0.8rem;
    font-weight: 600;
    flex-shrink: 0;
}

@media (max-width: 480px) {
    .rc-support-panel {
        width: calc(100vw - 32px);
        right: 16px;
        bottom: 88px;
        max-height: 75vh;
    }
    #rc-support-fab { bottom: 16px; right: 16px; }
}